Shipping Policy

This Shipping Policy applies to international orders placed through www.butikceylan.com.

This page applies to international orders shipped from Türkiye. Butik Ceylan Bostancı is based in Türkiye. International orders are shipped from Türkiye. We do not operate as a local store, local warehouse or local seller in the customer’s destination country.

For orders delivered within Türkiye, please review our Teslimat Bilgileri page.

1. International Shipping

Butik Ceylan Bostancı ships international orders from Türkiye to available international destinations. Available delivery countries may vary depending on courier coverage, customs regulations, destination country requirements, operational conditions and logistics availability.

2. Courier Partners

Our main international courier partner is DHL. For certain GCC or regional destinations, we may also use Aramex or another selected courier partner depending on destination country, courier performance, customs process and operational suitability.

3. Order Processing and Delivery Time

International orders are usually prepared and dispatched within 1 to 4 business days after order confirmation. After dispatch, international delivery usually takes approximately 8 to 14 business days. Delivery times are estimates only and may vary due to destination country, customs, courier performance, public holidays, weather, remote areas, local regulations, incorrect customer information or information requested by courier/customs authorities.

4. DDP — Delivered Duty Paid

International orders are shipped under DDP — Delivered Duty Paid terms as standard. Customs duties, import taxes, customs clearance charges and related delivery fees required for normal delivery are arranged and paid in advance as part of our international fulfillment process. Under normal delivery conditions, the customer should not be charged a separate customs duty or import tax payment at delivery or afterwards.

5. Customer Information and Regional Requirements

Customers are responsible for providing complete and accurate delivery information, including full legal name, address, building/unit, district, city, postal code, country, active phone, email, and ID/tax/customs information where required. Some countries may require national ID, civil ID, passport number, tax/VAT number, national address, short address or company registration details. For Saudi Arabia, Saudi National Address details may be required.

6. Tracking, Delays and Address Changes

Tracking information may be shared by email, SMS or courier notification. Customers must use correct active contact details. Customs authorities or couriers may request additional information; missing/incorrect information may delay delivery. Address changes after order placement may not be possible once prepared, packed or handed to courier.

7. Refused, Unclaimed or Failed Deliveries

If shipment cannot be delivered due to customer-related reasons such as unavailable recipient, incorrect address, missing ID/tax/customs information, unreachable phone, failure to respond to courier/customs, refusal or failure to collect, it may be treated as failed delivery. Outbound shipping, return shipping, DDP, customs, clearance, handling, storage, courier administrative and logistics costs may be deducted from any refundable amount.

8. Customer-Related Returns and Cost Deductions

For customer-related returns, address errors, failure to respond to courier/customs requests, refused delivery or unclaimed shipments, outbound shipping, return shipping, DDP charges, customs duties, import taxes, clearance, courier processing, brokerage, handling, storage and logistics costs may be deducted. Deduction amounts may be calculated based on official DHL invoices, Aramex invoices where applicable, courier records, customs payment records, DDP documentation, logistics records and order records related to the shipment.

9. Lost or Damaged Shipments

For damaged packages/items, contact us within 3 days of delivery with order number, tracking number, photos, videos and courier damage report if available. Butik Ceylan Bostancı will review with the courier and provide an appropriate solution based on investigation and applicable conditions.

10. Delivery Acceptance and Split Shipments

A package may be received by an authorized person at the delivery address. Once marked delivered by courier, delivery may be considered completed. Items in the same order may be shipped separately due to availability or operational requirements.

11. Contact

Website: www.butikceylan.com. Email: info@butikceylan.com. WhatsApp: +90 545 834 02 58. Instagram: @butikceylanbostanci.