Frequently Asked Questions
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This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
To permanently cancel (delete) your membership, you can use the "Delete My Membership" button in the My Membership Information tab on the My Account page. If you are having trouble doing this, you can send an e-mail titled membership cancellation to destek@butikceylan.com from the e-mail address registered with your membership so that we can perform the membership cancellation process on your behalf. Our relevant team will evaluate and fulfill your request within 7 business days.
If you forget your password, you can click on the "I Forgot My Password" link on the "Member Login" page. After entering the e-mail address of your account, you can request a new password by filling in the security box.
The shipping fee for your order varies depending on the shipping country you choose and the shipping company you choose. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.
If all the products in your order are eligible for express shipping, we prepare your orders to be delivered to the relevant cargo company within 48 hours. If there are product/products in your order that need to be supplied, there may be differences in cargo delivery times. You can see the estimated cargo delivery dates of the products after selecting the size on the product detail page.
Credit Card, Debit Card, Money Order and EFT options are available.
Our wholesale policies are applied for orders of 20,000 Turkish Lira and above. You can contact us via our WhatsApp Customer Service number +90 545 834 02 58 to get detailed information about your wholesale purchases.
Since the shipping fees are the transportation cost of your order, there is no difference in fee whether it is delivered to your door or picked up from the branch.
Stock revisions cannot be made for the products you add to your cart. There is a possibility that the product you add to your cart will run out unless you purchase it.
You can place an order without becoming a member. To do this, simply add the products you want to buy from the product pages to your cart and select 'Continue Without Becoming a Member' from the screen that appears in the 'Complete Order' step. You can follow the information about the order you placed without becoming a member from the e-mail address and mobile phone number you shared during the order. We recommend that you place an order as a member in order to access information about your orders.
If there is no product in your cart that has an installment limitation or ban, you can use installments for your shopping. The installment options we offer on our site are 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
Your credit card information is not shared with us in any way when making payments. Also, as butikceylan.com, we do not offer services such as card storage or card registration. In short, your card information is not recorded. However, our payment partner, the payment institution Iyzico, has a card recording feature, you can see this feature on the Iyzico payment page during the payment step. If you check this box, your card information is encrypted and stored under the security of Iyzico so that you can easily make transactions in your next payments.
Yes, you are completely safe. Butikceylan.com has the highest security system, the green bar (ev ssl). The best SSL Certificate is used, which ensures the security of the information transmitted with 128 bit encryption. Your card information cannot be seen by third parties at the payment stage. In addition, you provide your payment transactions with the assurance of Iyzico, which is under the supervision of the BDDK. The 3D Secure system is used in all transactions. 3D Secure is an identity verification system developed by card organizations to ensure the security of online shopping.
Yes. You can also pay for your shopping by money transfer. For our bank information, you can visit www.butikceylan.com/banka-hesap-bilgilerimiz page.
