Contact: info@butikceylan.com, WhatsApp +90 545 834 02 58, Instagram @butikceylanbostanci. Written support only; no phone support. Support may be provided in Turkish, English and Arabic. Service hours: Monday–Friday 09:00–18:00 Türkiye time.

International orders ship from Türkiye. Main courier is DHL; Aramex may be used for certain GCC/regional destinations. Orders usually prepare and dispatch in 1–4 business days; after dispatch delivery usually takes 8–14 business days. Tracking may be shared by email/SMS/courier notification. Address changes may not be possible after preparation/dispatch.

International orders are DDP as standard. Under normal delivery conditions, no separate customs/import tax payment should be charged at delivery. Customs/courier may still request ID, civil ID, passport, tax/VAT, national address or verification info. Saudi National Address details may be required for Saudi deliveries.

Incomplete address, wrong phone, missing ID/tax/national address or failure to respond may delay or fail delivery. Refused, unclaimed or undeliverable shipments may result in shipping, return shipping, DDP, customs, courier processing and logistics deductions. Deduction amounts may be calculated based on official DHL invoices, Aramex invoices where applicable, courier records, customs payment records, DDP documentation, logistics records and order records.

International return requests for change of mind/size/personal preference must be submitted within 14 days. Defective/damaged/incorrect items must be reported within 3 days with photos/videos. Contact before sending anything back; written return instructions are required. International returns are not free unless caused by confirmed Butik Ceylan error. Approved refunds usually process within 1–10 business days after inspection, excluding bank/payment/courier/customs delays.

Some products may include sealed security band, tag or control element. It must remain fully attached, unopened, uncut, undamaged and untouched. If removed, cut, broken, opened, damaged, forced open, shows signs of attempted tampering or appears interfered with, the item is not eligible for return/exchange/refund.

Review Size Guide before ordering. Fit varies by body shape, height, fabric, cut, styling, undergarments and preference. Approx. 2–3 cm tolerance may occur. WhatsApp size support: +90 545 834 02 58. Final size choice remains customer responsibility. Product colors may vary due to lighting/screen/fabric.

International payments are processed and charged in USD unless otherwise stated. Banks/card issuers may apply conversion/international fees. Cancellation may be requested before dispatch but is not guaranteed after preparation/dispatch. Use the same email/phone to track orders and access account details.

Loox-style review, rating, photo and video systems may be used. Reviews/photos/videos submitted by customers may be displayed on Website, product pages, review sections, customer experience areas and related brand communication channels. Paid advertising/external promotion may require additional consent.