Privacy Policy

This Privacy Policy explains how Butik Ceylan Bostancı collects, uses, stores, shares and protects personal data when you visit or make a purchase from www.butikceylan.com or communicate with us. It applies to international visitors and international orders shipped from Türkiye. For Türkiye users/orders, review KVKK ve Gizlilik Politikası.

1. Information We Collect

We may collect name, billing/delivery address, email, phone, country, account information, order and transaction information, limited payment identifiers, technical/usage data, communication records, customer review/photo/video content and information from payment, logistics, fraud, analytics, marketing and review application partners. Full card details are processed by authorized payment providers and are not stored by Butik Ceylan Bostancı.

2. How We Use Information

We use data to process orders, arrange delivery/customs/DDP/returns/refunds, verify payments, prevent fraud, provide support, manage accounts/tracking, personalize/improve experience, send marketing subject to preferences/laws, request and display customer reviews/photos/videos, measure performance, comply with legal/tax/customs obligations and resolve disputes/chargebacks.

3. Payment, Shipping and Customs Data

Payments are processed by trusted third-party providers. For international orders, data may be shared with courier, customs, logistics and delivery service providers including full legal name, address, phone, email, order/product info and ID/tax/VAT/national address details where required.

4. Reviews, Photos and User Content

Loox-style review/photo/video systems may be used. Customer reviews, ratings, photos, videos or similar content may be displayed on Website, product pages, review sections, customer experience areas and related brand communication channels. Paid ads/external promotional use may require additional consent.

5. Cookies, Sharing and Transfers

Cookies are covered by Cookie Policy. Data may be shared with payment providers, DHL, Aramex where applicable, customs/logistics providers, IT/hosting, fraud/security, marketing/analytics, customer service, review applications, professional advisers and authorities where required. International transfers may occur to Türkiye and other countries where service providers operate.

6. Security, Retention, Marketing and Rights

We implement reasonable technical/organizational measures but cannot guarantee absolute security. Data is retained as reasonably necessary for order, support, accounting, tax, customs, legal, fraud prevention and dispute purposes. You may opt out of marketing, but non-marketing order/payment/delivery/return/account/legal messages may still be sent. Subject to applicable law, you may request access, correction, deletion, restriction/objection, withdraw consent or request information about use/sharing.

7. Third Parties, Children, Updates and Contact

This policy does not apply to third-party websites/services. Website is not intended for children. Policy may be updated. Contact: www.butikceylan.com / info@butikceylan.com / +90 545 834 02 58 / @butikceylanbostanci.