Return & Refund Policy

This Return & Refund Policy applies to international orders placed through www.butikceylan.com. This page applies to international orders shipped from Türkiye. Butik Ceylan Bostancı is based in Türkiye. International orders are shipped from Türkiye. We do not operate as a local store, local warehouse or local seller in the customer’s destination country. For orders delivered within Türkiye, please review our İade ve İptal İşlemleri page.

1. Scope and DDP

International orders are shipped under DDP — Delivered Duty Paid terms as standard. Customs duties, import taxes, customs clearance charges and related delivery fees required for normal delivery are arranged and paid in advance. Under normal delivery conditions, no separate customs duty or import tax payment should be charged at delivery or afterwards. Customers must contact Butik Ceylan Bostancı before sending any international return back; returns sent without written instructions may be delayed, rejected, returned to sender or not processed.

2. General Return Policy

Return requests may be submitted for change of mind, size preference, personal preference, confirmed manufacturing defect, transit damage, incorrect item or another written approval. Change of mind/size/personal preference requests must be submitted within 14 days of delivery. Defective, damaged or incorrect items must be reported within 3 days of delivery with photos/videos. Contact: info@butikceylan.com / +90 545 834 02 58.

3. Return Authorization and Product Condition

Written return instructions may include return address, approved courier method, sender details, order reference, customs declaration guidance and required documents. Unauthorized, incorrect or incomplete returns are customer responsibility. Items must be unused, unworn, unwashed, resaleable, with original tags attached and sealed security band fully intact and untouched where attached.

4. Sealed Security Band Policy

Some products may include a sealed security band, original product tag or product control element. Customers may try on carefully, but sealed security band and tags must remain fully attached, unopened, uncut, undamaged and untouched. Items with a sealed security band that has been removed, cut, broken, opened, damaged, forced open, shows signs of attempted tampering or appears to have been interfered with in any way are strictly ineligible for return, exchange or refund.

5. Non-Returnable Conditions

Returns may not be accepted if item is used, worn, washed, has odor/stains/makeup/perfume/deodorant, altered/tailored/repaired/damaged, missing/damaged tags, tampered sealed security band, missing essential accessories, sent without instructions, cannot be identified/cleared due to wrong documents or is not resaleable.

6. Customer-Related Returns and Deductions

For change of mind, size preference, personal preference, refused delivery or unclaimed shipment, all related costs are customer responsibility. These may include outbound shipping, return shipping, DDP charges, customs duties, import taxes, local taxes, clearance, brokerage, handling, courier administrative fees, storage and other logistics/customs/admin costs. These costs will be deducted from the refundable amount; only remaining balance, if any, will be refunded.

7. DHL / Aramex Invoice and Official Records Basis

Deduction amounts may be calculated based on official DHL invoices, Aramex invoices where applicable, courier records, customs payment records, DDP documentation, logistics records and order records related to the shipment.

8. Failed Delivery and Return Documentation

Customer-related failed deliveries include unavailable recipient, incorrect/incomplete address, missing ID/tax/customs information, unreachable phone, failure to respond to courier/customs requests, refusal or failure to collect. Return shipment documents and sender details must match original order unless otherwise instructed. Incorrect documentation may cause delay, rejection, storage fees, penalties or additional costs at customer responsibility.

9. Defective, Damaged or Incorrect Items

If defective, damaged during transit or incorrectly sent, customer must contact within 3 days of delivery with order number, photos/videos, packaging photos and courier damage report if available. Solution may include repair, replacement, return approval or refund depending on review, logistics and applicable law.

10. Exchanges, Refunds and Store Credit

Direct exchanges are not always available due to international shipping, customs and DDP costs. Approved refunds are issued only to original payment method unless specifically approved otherwise. Eligible refunds are usually processed within 1 to 10 business days after inspection and approval; third-party bank/payment/courier/customs delays are not included. Store credit, gift card or voucher may be offered subject to approval.

11. Misuse and Policy Abuse

Butik Ceylan Bostancı reserves the right to refuse return/refund requests where there is evidence of misuse, fraud, policy abuse or suspicious behavior, including returning used/worn items, tampering with sealed security bands or tags, false defect/damage claims, unauthorized returns, incorrect documentation, payment dispute abuse or attempts outside approved process.

12. Records, Applicable Law and Contact

Relevant order, delivery, communication, customs, return and product condition records may be kept and shared with payment providers, banks, card issuers, couriers, customs authorities, legal advisers or relevant parties where necessary. Contact: www.butikceylan.com / info@butikceylan.com / +90 545 834 02 58 / @butikceylanbostanci.